Terms of service

Welcome to Blue Raven Xpress! These Terms of Service (“Terms”) govern your use of our website located at https://blueravenxpress.com and the purchase of any products offered through it. By using our website or placing an order, you agree to these Terms. Please read them carefully.

1. Business Information

This website is owned and operated by Blue Raven Xpress, located in Gauteng, South Africa. If you have any questions or concerns, please contact us at:

📧 Email: ravenxpress1@gmail.com

2. Products & Availability

We offer pet supplements, pet health products, and technology items such as TVs and computers. All products are sold as-is, without warranties unless explicitly stated.

We reserve the right to limit or discontinue products at any time without notice.

3. Orders & Payments

By placing an order, you agree to provide accurate and complete billing and shipping information.

We accept the following payment methods:

  • Credit/debit cards

  • PayPal

  • Other payment providers as listed at checkout

All prices include VAT where applicable.

4. Shipping & Delivery

We currently ship only within South Africa using trusted third-party couriers.

  • Processing Time: Orders are typically processed within 1–2 business days.

  • Delivery Time: Estimated delivery is 4 to 14 business days, depending on your location.

  • Shipping Partners: We may use couriers such as Aramex, The Courier Guy, and others.

We are not responsible for delays caused by the courier or incorrect shipping details provided by the customer.

5. Returns & Refunds

We accept returns within 48 working hours of delivery, but only for unopened items in their original packaging.

To initiate a return, contact us at ravenxpress1@gmail.com. Shipping costs for returns are the responsibility of the customer unless the item was defective or incorrect.

Refunds are processed once we receive and inspect the returned item.

6. User Accounts

You may create an account to track orders and save your details. You are responsible for maintaining the confidentiality of your login credentials. If you believe your account has been compromised, please contact us immediately.

7. Prohibited Activities

You agree not to use the website for:

  • Fraudulent or unlawful purposes

  • Attempting to gain unauthorized access to our systems

  • Uploading viruses or malicious code

  • Reselling our products without permission

Violation of these rules may result in account suspension or legal action.

8. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our site or products. Our liability is limited to the purchase price of the product you ordered.

9. Intellectual Property

All content on this site, including logos, images, and text, is the property of Blue Raven Xpress and may not be used or copied without our express written permission.

10. Changes to These Terms

We may update these Terms from time to time. When we do, we will post the revised version with the “Last Updated” date. Your continued use of the site constitutes acceptance of the updated Terms.

11. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

12. Contact Information

If you have any questions about these Terms, please contact us at:

Blue Raven Xpress
📧 ravenxpress1@gmail.com
🌍 https://blueravenxpress.com