Privacy Policy
Effective Date: 2025/04/05
Last Updated: 2025/04/05
At Blue Raven Xpress (“we”, “our”, or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from https://blueravenxpress.com. As a South African-based business, we comply with the Protection of Personal Information Act (POPIA).
1. Information We Collect
When you interact with our site, we may collect the following personal information:
-
Full name
-
Email address
-
Shipping address
-
Payment information (processed securely by third-party providers)
You can choose to create an account or checkout as a guest.
While we do not collect cookies or tracking data ourselves, we use Google Analytics to better understand how our website is used.
2. How We Use Your Information
We use your personal information to:
-
Process and deliver your orders
-
Send order confirmations and shipping updates
-
Provide customer support
-
Send marketing communications after a purchase
-
Improve and personalize your experience on our website
3. Sharing of Information
We do not sell or rent your personal information.
We may share your information with:
-
Payment processors (e.g., PayPal, Visa)
-
Shipping partners (to deliver your order)
-
Email marketing tools (for transactional and promotional emails)
No third-party advertising is used on our site.
4. Payment Security
Your payment details are processed securely through trusted third-party services like PayPal and Visa. We do not store or have direct access to your credit card information.
5. Data Retention
We retain your data only as long as necessary to fulfill the purposes outlined above, comply with legal obligations, and resolve disputes.
To request deletion or access to your data, please contact us at ravenxpress1@gmail.com.
6. Your Rights Under POPIA
As a South African resident, you have the right to:
-
Access the personal data we hold about you
-
Request corrections or deletion of your data
-
Object to the processing of your personal information
-
Lodge a complaint with the Information Regulator (South Africa)
For any POPIA-related concerns, contact us the contact page .
7. Marketing Emails
We may send promotional emails after a purchase. You can unsubscribe at any time by clicking the link in the email footer.
8. Children’s Privacy
Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from anyone under this age. If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.
10. Contact Information
If you have questions about this Privacy Policy or your data, contact:
Blue Raven Xpress
Number: +27 81 663 9653